Anti-Fraud Statement

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Last updated: August 14, 2025

This Anti-Fraud Statement explains VisRadar policies and procedures regarding fraud prevention, detection, response, and reporting. It applies to all visitors and clients who use our sites and services.

1) Who we are and scope

  • VisRadar is a travel and visa services agency. We provide non-legal services such as form filling assistance, mock interview preparation, visa information consulting, document mailing support, and interview scheduling. We are not a law firm and do not provide legal advice.
  • This Statement forms part of our compliance framework alongside our Terms of Service, Privacy Policy, and Refund & Cancellation Policy.

2) Our zero tolerance commitment

  • We do not create, alter, falsify, or misrepresent any client information or documents.
  • We will refuse, suspend, or terminate services where we reasonably suspect fraud, abuse, or violation of official rules.
  • Where permitted or required by law, we may report suspected fraud to relevant authorities or platforms and cooperate with lawful requests.

3) Definitions

  • Fraud: any deception or misrepresentation intended to secure an unlawful benefit, including visa fraud or abuse of official systems.
  • Misrepresentation: providing false, incomplete, or misleading information, or withholding material facts that authorities require.
  • Prohibited conduct: activities listed in Section 4 below.

4) Prohibited conduct (non-exhaustive)

  • Submitting false identity, employment, financial, travel, family, study, or sponsorship information.
  • Forging, altering, or fabricating documents, confirmations, receipts, barcodes, appointments, or official communications.
  • Using another person’s account or identity without authorization, or sharing credentials in violation of official rules.
  • Bypassing, scraping, overloading, or otherwise abusing official systems in ways that violate their terms or applicable law.
  • Coaching clients to lie or omit material information during applications or interviews.
  • Any attempt to conceal, launder, or transfer funds connected to illegal activity, or dealings with sanctioned persons or jurisdictions.

5) Client responsibilities

  • Provide complete, accurate, and truthful information. Promptly correct any errors or changes.
  • Use only your own identity, accounts, and documents, or provide proof of authorization where acting on behalf of others (for example, family members).
  • Comply with applicable laws and the terms of official platforms, embassies, and consulates.
  • Do not request or pressure VisRadar to falsify, omit, or misrepresent information.

6) Verification and due diligence

  • We may, at our discretion and where lawful, request clarifications or supporting evidence to assess the integrity of the information you provide.
  • We may decline or stop services if information is incomplete, inconsistent, unverifiable, or appears misleading.
  • We may maintain basic logs (for example, timestamps, account identifiers, communication records) for fraud prevention and audit purposes, consistent with our Privacy Policy.

7) Handling of suspected fraud

  1. Trigger: A concern is identified through reviews, system alerts, or third-party notifications.
  2. Hold: We may place a temporary hold on services and notify you that a review is underway.
  3. Request for information: We may ask for clarifications or documentation within a specified timeframe (for example, 2 to 5 business days).
  4. Assessment: We assess responses and available records. If concerns are resolved, services may resume. If not, we may refuse or terminate services.
  5. Escalation and reporting: Where permitted or required by law, we may report to relevant authorities or platforms and preserve evidence.

8) Consequences of violations

  • Refusal, suspension, or termination of services, without refund where prohibited conduct is involved.
  • Restriction or deletion of accounts or credentials we manage on your behalf, where applicable.
  • Reporting to relevant authorities or platforms as permitted or required by law.
  • Civil remedies or other actions available under our Terms of Service and applicable law.

9) Payments, refunds, and chargebacks

  • Where prohibited conduct or suspected fraud is involved, fees are generally non-refundable.
  • We may provide documentation to payment processors in response to chargebacks to demonstrate service scope and delivery.
  • See our Refund & Cancellation Policy for additional details on eligibility and processing.

10) Cooperation with authorities

  • We may cooperate with lawful requests from authorities or official platforms, consistent with applicable law and our Privacy Policy.
  • We may preserve or disclose relevant records where required by law or needed to protect rights, safety, or integrity of processes.

11) Data handling, security, and retention

  • Personal data is handled under our Privacy Policy. We apply reasonable safeguards to protect data against unauthorized access or disclosure.
  • For fraud prevention and audit, certain logs or records may be retained for a reasonable period or as required by law.
  • Credentials provided to us may be deleted upon your request after services are complete, subject to legal holds.

12) Employees, contractors, and training

  • Personnel with access to client information are required to follow confidentiality, security, and anti-fraud practices appropriate to their roles.
  • We provide periodic guidance on red flags and reporting procedures.

13) Third-party providers

  • We engage trusted providers (for example, email, hosting, form processing, payment processors) bound by their own policies and applicable law.
  • We do not authorize third parties to commit or facilitate fraud on our behalf. Violations may result in termination of cooperation.

14) Red flags (examples)

  • Inconsistent identity, travel, employment, or financial information across documents or communications.
  • Requests to backdate, alter, or omit material facts; pressure to submit known false statements.
  • Unusual payment patterns, third-party payments without explanation, or links to sanctioned persons or jurisdictions.

15) How to report a concern

If you suspect fraud or misuse involving VisRadar or our services, please report it:

Include as much detail as possible (names, dates, descriptions, screenshots). We review all good-faith reports and may follow up for more information.

16) No guarantee of detection

While we maintain reasonable procedures, no system can guarantee the prevention or detection of all fraud. We continuously improve our practices where appropriate.

17) Relationship to other policies

This Statement supplements our Terms of Service, Privacy Policy, and Refund & Cancellation Policy. In the event of conflict, the Terms of Service govern.

18) Governing law and venue

This Statement is governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. Disputes shall be resolved as described in our Terms of Service.

19) Updates

We may update this Statement from time to time. The Last updated date will change accordingly. Material changes may be communicated via our site or by contact methods you provided.

20) Contact

Questions regarding this Statement can be sent to shaun@visradar.com.