Last updated: August 14, 2025

This Privacy Policy explains how VisRadar ("we", "us", or "our") collects, uses, shares, stores, and protects personal data when you use our sites and services.

1) Who we are

VisRadar is a travel and visa services agency providing form filling assistance, mock interview preparation, visa information consulting, document mailing support, and interview scheduling. Contact: shaun@visradar.com. Telegram: @VisRadar.

2) What we collect

Depending on how you interact with us, we may collect the following categories of data:

Identity and contact: name, email, phone or Telegram handle, current location (country/city).
Travel and service details: destination country, preferred consulate/city, preferred time window, services requested, group or family members, constraints, travel dates.
Document and application info: passport details, DS-160 status, AIS account email or similar official account identifiers you choose to provide.
Communications and feedback: messages, testimonials, reviews.
Technical logs: IP address, browser or device information, timestamps, and pages requested (generated by our hosting or security tools).
Payment information: if payments are processed, limited details necessary to route the transaction via third-party processors. We do not store full card numbers on our servers.

3) How we use your data

We use personal data to:

Provide and operate our services you request.
Communicate with you about your request, confirmations, and updates.
Perform non-legal guidance on procedural steps and logistics related to travel and visa services.
Improve our services, troubleshoot issues, and maintain site security.
Comply with legal obligations and enforce our Terms and anti-fraud policies.

4) Legal bases for processing (EEA/UK where applicable)

Contract necessity: to deliver services you requested.
Consent: for specific optional uses where we ask for your permission.
Legitimate interests: to operate and improve our services and ensure security, balanced against your rights.
Legal obligation: to comply with applicable laws and lawful requests.

5) Account access and authorization

Some services may require us to act within your officially registered account (for example, AIS). We will only do so with your explicit consent and within the scope you approve.
You can revoke access at any time, understanding that this may affect service delivery.
Credentials provided to us are handled with appropriate safeguards and can be deleted upon your request after the service is complete.

6) Anti-fraud policy

We will not falsify, alter, or misrepresent your information. We do not participate in fraudulent activities.
If we reasonably suspect fraud or misuse, we may refuse or terminate service and may report the matter to relevant authorities as permitted by law.

7) How we share data

We do not sell your personal data. We may share data with trusted providers solely to deliver our services, including:

Email and communication providers (for example, email hosting and transactional mail services).
Form processing providers (for example, Formspree) that relay your form submissions to our email.
Cloud hosting, content delivery, and security providers.
Payment processors (if applicable) to complete transactions. Payment details are handled by those processors under their policies.
Official platforms as needed to perform your requested actions within your authorization.
Law enforcement or government authorities when required by law or to protect rights, safety, and our anti-fraud commitments.

8) International transfers

Your data may be processed in countries other than your own due to the location of our email, hosting, or service providers. We apply appropriate safeguards consistent with applicable law.

9) Data retention

We retain personal data for as long as necessary to provide the services and to meet legal, accounting, or reporting requirements.
Typical retention: working records for the duration of your case plus up to 12 months; basic transactional records may be kept longer where required by law.
Credentials, if shared, can be deleted upon your request after the service is complete, subject to legal holds.

10) Security

We use commercially reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100 percent secure.

11) Your rights

Subject to applicable law, you may have the right to access, correct, delete, or restrict the processing of your personal data, to object to certain processing, and to data portability. Where processing is based on consent, you may withdraw consent at any time without affecting prior processing. To exercise your rights, contact us at shaun@visradar.com.

12) Cookies and similar technologies

We may use strictly necessary cookies for site functionality and security.
If we use analytics, it is to understand aggregate usage and improve the site. We do not use cookies for targeted advertising.
You can control cookies through your browser settings. Disabling some cookies may affect site functionality.

13) Third-party links and services

Our site may link to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies.

14) Children

Our services are not directed to children under the age required by applicable law to provide consent without parental approval. If you believe we have collected data from a child without proper consent, contact us to request deletion.

15) Changes to this policy

We may update this Privacy Policy from time to time. The Last updated date will be revised accordingly. Your continued use of the services after an update constitutes acceptance of the revised policy.

16) Contact

Questions or requests about privacy can be sent to: shaun@visradar.com. Telegram: @VisRadar.